1. Do you deliver and set-up?
Yes! LetsGoJumping.com drivers will deliver and set-up the inflatable unit. We will ensure that it is clean and in good working order the morning of your party. Our professional staff will review safety procedures and have you inspect the inflatable as well. We will return at approximately dusk to deflate the unit and return it to our warehouse.
2. Are you insured?
Yes! LetsGoJumping.com units are fully insured. If needed, we can provide proof on insurance.
3. How much space is needed for a Moonwalk or Obstacle Coarse?
A Moonwalk will require an area of about 18 feet by 18 feet square with an overhead clearance of 17 feet.
The Jr. Clown Challenge will need a considerable amount of space. It requires 45 feet long by 15 feet wide with an overhead clearance of 15 feet. A 6' wide access is required to place the inflatable at your desired location.
Be aware of entry gates to a fenced-in back yard, the gate may be too small. The area must be clear of rocks, sticks, stumps and be level. Tree branches and low hanging power lines will also cause issues for proper placement.
4. How many children can play at a time?
The capacity of the ride is as follows:
5. Can I cancel?
Yes, if you cancel at least 14 days prior to your reservation, your deposit will be returned or applied to another day. If you cancel within 14 days of your reservation, your deposit will only be returned or applied to another day if we rent the bounce you had reserved.
6. Can I cancel if it rains?
If the forecast calls for rain on the day of your reservation, and we both agree, prior to delivery, that it might be unsafe to use the bounce, then your deposit can be applied to another day or refunded. No refunds will be given after the bounce is set up.
7. What do I do if it starts to rain?
Water on the bounce makes it very slippery and dangerous. Get all of the kids out of and off of the unit. Unplug the blower at the power source and allow the unit to deflate by itself. If the wind and rain stop, plug the unit back in and wait until fully inflated. Towel dry completely before allowing play to resume.
8. I would like delivery and pick-up at a specific time, how do I coordinate that?
Typically, set-up of inflatables
9. What are the safety guidelines?
All inflatables must be supervised. The Moonwalk requires a minimum of one adult operator per unit; The Jr. Clown Challenge requires a minimum of two adult operators per unit. If supervision cannot be provided, operators can be provided at a rate of $20 per hour per operator.
10. How can I pay?
LetsGoJumping.com accepts Visa, MasterCard or direct bank transfers through Paypal. We also accept personal checks, and of course, cash.
11. What type of surface can the inflatable be placed on?
The safest surface is a level grassy area. However, we can set up on indoor gymnasium floors as well as concrete and asphalt surfaces. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors for your event. Please note that setup on asphalt and concrete surfaces will require more time to complete.
12. Do I need to provide electricity?
All inflatables plug into a standard 110 household outlet. LetsGoJumping.com will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the unit(s) should be no more than 100ft from an outlet.
If you would like to set up an inflatable unit at a park or place without an electrical outlet within 100ft, let us know and we can arrange to use a generator for an additional charge.
13. Can I have my party at a park?
Yes. LetsGoJumping.com units are great for parks. Some cities require that you have reservations in order to have an inflatable unit at the park. Also, most cities will require that they be named as additionally insured on our policy. There is usually no charge for this, however we do need at least a one-week notice to accomplish this. Also check to see if electricity will be available, if not we can arrange for a generator for an additional charge.
14. Will the inflatable harm lawn?
No. We place a protective tarp under the moonwalk or slide to minimize any damage to the inflatable or lawn.
15. Are the inflatables safe?
Yes. LetsGoJumping.com units are constructed to be as safe as possible. Moonwalks include a safety step and safety net that stop children bouncing out of the jump and injuring themselves. Also, all Moonwalks have emergency exits on the roof incase of power failure. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the rental unit. All of our Moonwalks are covered by a roof for weather protection (direct sun & light rain) and they have netting on all four sides to allow for great visibility and air circulation. Every unit is constructed of fire retardant vinyl.
16. How do I reserve my inflatable?
Simple, call us at 26-26-GO-JUMP (262) 646-5867
17. Do you provide a person to supervise the inflatable during the rental period?
A supervisor can be provided at an additional cost. Please call for details.
18. How long does it take for the unit to be set-up and taken down?
LetsGoJumping.com drivers are able to set-up and take down a Moonwalk in roughly 30 minutes. Obstacle courses take a little longer averaging around 45 minutes.
19. What is the rental period?
The standard rental period for our units is from the time of delivery, which is typically early morning until some time after 7pm. However, we are very flexible, so feel free to contact us to discuss any special circumstances you might have.
20. How far in advance should I make my reservations?
The sooner the better! We reserve our units weeks and sometimes months in advance. We donít want you to miss out on the fun! Peak rental periods are between June and August. If
21. When is payment due?
If paying by credit card or bank transfer, payment is due prior to delivery of the unit. If paying by cash or check, payment is due upon delivery. If you would like to pay ahead of time, you can always mail us with your payment as well.
22. Is there a deposit required?
LetsGoJumping.com holds a credit card as security for unexpected cancellations and does not immediately charge any security deposit. The only time a security deposit will be charged is if termination of the rental occurs without prior notice.
Let's Go Jumping, LLC
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